Implementation Of The Balanced Scorecard In Improving The Performance Of Private Universities

Ruhviyanti, Novi and Wasliman, Iim and Hanafiah, Hanafiah and Tejawiani, Ida (2022) Implementation Of The Balanced Scorecard In Improving The Performance Of Private Universities. International Journal of Educational Research & Social Sciences, 3 (3). pp. 1242-1246. ISSN 2774-5406

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Abstract

The role of private universities in improving quality must accommodate all aspects of the performance of the tridharma of higher education. The rapid development of higher education institutions must be ready to change, changes that occur in the global business environment also trigger the increasing intensity of competition between higher education service providers, so that each higher education service provider will try to offer high performance higher education services. The purpose of this research is to see how far the implementation of BSC in improving the performance of private universities. Specifically, this study describes four perspectives, including: (1) financial perspective, (2) customer perspective, (3) internal business process perspective (4) learning and growth perspective. This study uses a descriptive method with a qualitative approach and data collection by conducting observations, interviews, and documentation studies. From the research results indicate that the implementation of the BSC has been applied in a systematic, measurable and planned manner so that the Vision, Mission and objectives are achieved. In implementation there is a balance between financial and non-financial. Keywords: Financial perspective, Customer perspective, Internal business process perspective Learning and growth perspective, Private Higher Education Performance

Item Type:	Article
Subjects:	L Education > LB Theory and practice of education > LB1501 Primary Education
Divisions:	Pascasarjana > Ilmu Pendidikan (S3)
Depositing User:	Admin Administrator Uninus
Date Deposited:	12 Apr 2023 04:48
Last Modified:	13 Apr 2023 06:03
URI:	http://repository.uninus.ac.id/id/eprint/85

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